Shipping policy

Shipping Policy

We deliver throughout Australia and to selected international destinations.

Order Processing

In-stock orders are usually processed and dispatched within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

For pre-orders, the estimated dispatch timeframe will be shown on the product page. We will provide updates if this timeframe changes.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, parcel weight, size and selected delivery service.

Shipping charges do not include international import duties, taxes or customs fees.

Delivery Within Australia

Standard delivery within Australia generally takes 3–7 business days after dispatch. Delivery to regional or remote locations may take longer.

Delivery timeframes are estimates and may be affected by carrier delays, public holidays, severe weather or other circumstances outside our control.

International Shipping

We ship to selected international destinations using tracked Australia Post services. Available destinations and shipping rates are shown at checkout.

International delivery times vary by destination. Any timeframe displayed at checkout is an estimate provided by the carrier and does not include customs processing or unexpected border delays.

International customers are responsible for any import duties, taxes, customs charges or other fees imposed by the destination country. These charges are not included in the product price or shipping cost and must be paid by the recipient.

Customs authorities may require additional information from the recipient, including a valid mobile number, personal identification or tax information. Customers are responsible for providing complete and accurate information when requested. Orders delayed, returned or refused because required information or customs charges were not provided may incur additional shipping costs.

Delivery Address

Please provide a complete and accurate delivery address and contact telephone number at checkout.

We do not deliver to PO Boxes. A physical street address is required.

Pet Person is not responsible for delays or additional costs caused by incorrect or incomplete delivery information. Please contact us as soon as possible if you notice an error in your address. We cannot guarantee that an address can be changed after an order has been dispatched.

Order Tracking

Once your order has been dispatched, you will receive tracking information by email. Tracking updates may take a short time to appear after the parcel has been lodged with the carrier.

Delayed, Lost or Damaged Deliveries

If your order is delayed, lost or arrives damaged, please contact us with your order number and photographs where applicable. We will assist with the carrier’s investigation and claims process.

Tracking confirms the parcel’s delivery progress but does not guarantee compensation for its full retail value. Any compensation is subject to the carrier’s terms, conditions and applicable cover.

If you have any questions about shipping to your location, please contact us before placing your order.